Hey there, fabulous folks! So, you’ve snagged some of our delightful skincare goodies, and now you’re wondering, “What if I change my mind?” (Spoiler alert: It happens to the best of us!) Fear not, because we’ve got a refund and return policy that’s as smooth as your soon-to-be-glowing skin!

First things first, let’s talk about our 30-day return policy. That’s right, you have a whole month (30 days, to be precise) to decide if you want to keep your purchase or send it back. It’s like a skincare trial run, but without the awkward first date vibes. Just make sure your item is in the same condition you received it—unworn, unused, and still rocking those tags like a fashionista!

Now, if you’re ready to return, just give us a shout at parasmarketing01@gmail.com. We’ll send you a return shipping label faster than you can say “pearl glow!” (Okay, maybe not that fast, but you get the idea.) And remember, items sent back without a return request are like that friend who shows up uninvited—awkward and not accepted!

Oh, and let’s talk about damages and issues. If your order arrives looking like it went through a wrestling match, don’t hesitate to contact us immediately. We’ll swoop in like superheroes to make it right! (Capes optional.)

Now, here’s where it gets a bit tricky—some items are non-returnable. We’re talking about perishable goods (like food, flowers, or plants), custom products, and personal care items (like beauty products). So, if you were thinking of returning that half-eaten cake or personalized mug, think again! And just to keep things spicy, we also can’t accept returns on sale items or gift cards. Bummer, right?

If you’re itching to exchange something, the quickest way is to return the item you have and then make a separate purchase for the new item. It’s like a skincare swap party but without the awkward small talk!

Once we receive and inspect your return, we’ll let you know if your refund is approved. If it is, you’ll be refunded to your original payment method within 21 business days. Just keep in mind that your bank or credit card company might take their sweet time processing it. If more than 21 business days have passed since we approved your return and you’re still waiting, give us a nudge at parasmarketing01@gmail.com.

So there you have it, folks! Our refund and return policy in all its quirky glory. Remember, we’re here to help you shine, even if that means sending something back. Happy skincare adventures!

 

AROMA CARE

  • Aroma Care Online is not responsible for any damage after delivery. In the case of an extreme scenario please email or call our customer service team.
  • Aroma Care Online can accept any return & exchange only in the case if product is damaged, wrong delivered, or replacement case and the product will be in an unused / intact / sealable and undamaged condition.
  • Product should be in its original packaging & with the product invoice.
  • Postage & shipping cannot be refunded.
  •  Returns & exchange appeal is subject to thorough checking and inspection by Aroma Care Team.
  • Damages due to neglect, improper usage or wrong application will not be entertaining under the exchange/returns policy.
  • Once the return / exchange request has accepted, we will process the same within 7 to 21 working days.
  • Coupons are not valid on discounted products.
  • You cannot club any 2 coupons on same order.
  • Each item can only be exchanged once. No cash refunds are permitted.
  • All products once purchased are non-refundable. In general, an item maybe eligible for return within 3 days from the date of successful delivery if it fulfils any of the following conditions:
      • Sold in a physically damaged condition.
      • Has missing parts or accessories.
      • Product packaging not opened, product not used.