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Return & Exchange


  • Aroma Care Online is not responsible for any damage after delivery. In the case of an extreme scenario please email or call our customer service team.
  • Aroma Care Online can accept any return & exchange only in the case if product is damaged, wrong delivered, or replacement case and the product will be in an unused / intact / sealable and undamaged condition.
  • Product should be in its original packaging & with the product invoice.
  • Postage & shipping cannot be refunded.
  • Returns & exchange appeal is subject to thorough checking and inspection by Aroma Care Team.
  • Damages due to neglect, improper usage or wrong application will not be entertaining under the exchange/returns policy.
  • Once the return / exchange request has accepted, we will process the same within 7 to 21 working days.
  • Coupons are not valid on discounted products.
  • You cannot club any 2 coupons on same order.
  • Each item can only be exchanged once. No cash refunds are permitted.
  • All products once purchased are non-refundable. In general, an item maybe eligible for return within 3 days from the date of successful delivery if it fulfils any of the following conditions:
    • Sold in a physically damaged condition.
    • Has missing parts or accessories.
    • Product packaging not opened, product not used.